Refund policy

Returns
Unworn or unused items may be returned to us in their original packaging for a full refund within 30 days of delivery.

Any damaged or missing items will be replaced or refunded within 7 days of you contacting us.

Non-returnable items:
- Gift cards
- Downloadable products

To complete a return for damaged or missing items, we require a receipt or proof of purchase.

There are certain situations where partial refunds will be granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us at support@thirstmerch.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at merch@haley-burke.com and send your item to: Thirst Merch Ltd, The Old Stables, 75, Easton Lane, Bozeat, NN29 7NN, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Thirst Merch Ltd, The Old Stables, 75, Easton Lane, Bozeat, NN29 7NN, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.